They back it up with a guarantee – the A to Z Guarantee – that protects customers and makes it super easy for customers to get a refund when there’s any problem with their order. 7 Can Customers Use The A to Z Guarantee to Scam Sellers?Īmazon is famous for its dedication to customer satisfaction.6.5 Solve issues with customers before a claim is made.6.3 Don’t give unrealistic delivery estimates.6.2 Use an inspection company for new shipments.6 How Sellers Can Avoid or Limit A to Z Claims.5 Why It’s Important for Sellers to Limit A to Z Claims. 3 What Happens When a Customer Makes an A to Z Claim.2 When Can Customers Make an A to Z Claim?.
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